Frequently Asked Questions

Who is the Own of Store?

I'm Lydia, the proud owner and heart behind PetstoreNmore, your go-to destination for all things pet happiness. My love for pets knows no bounds, and I believe in the transformative power of the bond between humans and their four-legged family members. Click Here for more details

When will I receive my order?

Normal process time is 2-3 days once order has been placed (some items are made to order and have longer processing times).

Most items will be shipped via parcel service and can take 3-5 days once it is shipped. 

What's the shipping rate ?Any free shipping ?

We will ship anywhere in the Contiguous USA for $9.99 flat fee and free shipping for orders over $49.00.

I want to cancel my order , how will do that?

Please send your query to support@PetstoreNmore.com.We are happy to assist you.

How will I apply for refund?

You have 30 days from the time you receive your item to contact us support@PetstoreNmore.com